Privacy Policy – CAW Hydraulics Ltd

Effective Date: 1st April 2026

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1. Introduction

CAW Hydraulics Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020.

This policy explains how we collect, use, store, and disclose your personal information.

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2. What Information We Collect

We may collect the following types of personal information:

• Name and contact details (e.g. phone number, email, address)

• Company or business details

• Billing and payment information

• Job or service-related information

• Communications with us (emails, enquiries, phone calls)

• Website usage data (if applicable)

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3. How We Collect Information

We collect personal information when you:

• Contact us via phone, email, or website

• Request a quote or service

• Engage us for work

• Make a payment

• Interact with our website (if applicable)

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4. Purpose of Collection

We collect and use your information to:

• Provide and manage our hydraulic services

• Prepare quotes and invoices

• Communicate with you

• Manage customer relationships

• Comply with legal obligations

• Improve our services and operations

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5. Storage and Security

We take reasonable steps to protect your personal information from:

• Loss

• Unauthorised access

• Misuse or disclosure

Information may be stored digitally (e.g. cloud systems, accounting software) or physically at our business premises.

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6. Disclosure of Information

We may share your information with:

• Service providers (e.g. accountants, IT providers, payment processors)

• Contractors or subcontractors involved in your job

• Government agencies where required by law

We do not sell your personal information.

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7. Access and Correction

You have the right to:

• Request access to your personal information

• Request correction of your information

To do so, contact us using the details below.

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8. Retention of Information

We retain personal information only as long as necessary for business or legal purposes.

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9. Cookies and Website Data (if applicable)

If we operate a website, it may use cookies or analytics tools to improve user experience. You can disable cookies via your browser settings.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available upon request or on our website.

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11. Contact Us

If you have any questions or requests regarding your privacy, please contact:

CAW Hydraulics Ltd
Email: info@cawhydraulics.nz
Phone: 0800 229493
Address: 111 Te Mata Mangateretere Road, Havelock North, 4180